Log in once. The agent navigates your Quality Dashboard, inspects every tracking ID, and submits disputes automatically.
Dispute Desk
Weekly Dispute Summary
Week 5
Feb 2026
New thresholds effective March 11: Fantastic 73+ (was 70), DSB 233 DPMO (was 259). DCR "Package Not on Van" now auto-exempted.
See details →Built specifically for Amazon DSP owners who are tired of manual dispute processing.
Process delivery concession files with automatic priority tiering. Identifies DSB impacts, geo-fence issues, and POD evidence.
DSP_Delivery_Concessions_*.csvHandle negative customer feedback with pre-built dispute reasons. Covers wrong address, delivery instructions, and handling issues.
DSP_Customer_Feedback_*.csvMarch 2026: Amazon now auto-exempts most “Package Not On Van” cases. We show which disputes still need filing vs which are handled automatically.
Quality_RTS_*.csvStop clicking through 127 TBAs one by one. This feature automatically pulls GPS coordinates, geo-fence status, delivery distance, and photo proof from Amazon's Delivery Contrast Map for every dispute in your file.
Your “Additional Evidence” column goes from empty to filled with real delivery data — the same data you'd manually copy from the DCM popup, but in seconds instead of hours.
After reviewing your disputes, click the enrich button
A browser opens — sign in as usual, including MFA
Every TBA is looked up with real-time progress after you log in
Your XLSX now has GPS, geo-fence, and photo proof per TBA
From login to submitted disputes in 3 steps.
Click launch, sign into Amazon Logistics with your credentials and MFA as usual.
The agent navigates to Quality, opens every tracking ID popup, and pulls the evidence needed for accurate disputes.
All valid disputes are filed with real evidence. You get a full report of what was submitted.
Disputes are automatically categorized by impact level so you know which ones to focus on first.
Automatically pulls GPS, geo-fence, distance, and photo proof from Amazon's Delivery Contrast Map for every TBA. No more manual lookups.
Identifies drivers with 3+ issues for coaching opportunities and performance tracking.
DCR disputes are scored by approval likelihood based on Amazon's actual approval patterns.
Download professional XLSX files ready for submission plus Markdown summaries for your records.
Object Missing, OODT - No dispute needed anymore
Delivered same day but marked RTS - Worth disputing
Business Closed, Customer Refused - <1% approval rate
We tell you exactly which disputes are worth your time
Join DSP owners who have automated their dispute process. Free to use, no signup required.
Launch Dispute Tool